Delivery Options
Due to recent significant price increases, we have expanded our courier network to include both Aramax and AusPost. Both couriers will send regular emails with order updates, and provide customer accounts with further information. These are linked to your email address associated with your order.
Aramax orders are sent with authority to leave in a safe place, but all AusPost orders require a signature on delivery. If you'd like to give permission to leave your order in a safe place, this can be done for all future deliveries (or individual parcels) via your MyPost account. Just make sure you use the same email for your Nimbus deliveries and your MyPost account for this to work!
Delivery Costs
To Australian metro areas, shipping is only $7.95 per order, free for orders over $59 (including subscription orders). Shipping to regional and remote areas as well as NZ will be calculated at checkout and also includes a discount for orders over $59.
We encourage large orders, less frequently to lower emissions!
Delivery Areas
We ship to Australia and New Zealand from Sydney, and have tried to keep our metro shipping area as broad as possible.
Our metro shipping areas follow courier zones and rates: NSW, VIC (except country areas), QLD (except country areas), SA (except country areas), Canberra, Inner Hobart and Inner Perth.
Shipping costs for all other areas are calculated at checkout based on your postcode, and also include a discounted rate for orders over $59.
Currently we only ship to Australia and New Zealand.
Delivery Times
Most orders leave our Sydney warehouse the same or next business day and then travel on AusPost or Aramax established routes which can take 1-8 business days depending on where you live. For more remote areas and New Zealand, please use your usual AusPost delivery times as a guide.
Both couriers send emails to let you know when your parcel is out for delivery and delivered, and provide log in services to see further details, such as a photo of where your parcel was left. Please look out for these emails!
Orders shipped to Christmas Island, Cocos Islands, Lord Howe Island and Norfolk Island are automatically shipped by AusPost Express post, but unfortunately we cannot guarantee AusPost's fulfilment of this request, nor the arrival times to these areas. We regret that we cannot refund a delayed order until it is deemed lost in transit by Australia Post.
Packaging
We take extra care when it comes to packaging Nimbus. All our orders are shipped in 100% recycled cardboard boxes. These can then be recycled (again!) via your curb-side recycling.
We avoid adding promotional material or information cards into our shipment. Whilst these may be nice, they are usually thrown straight in the bin!
What happens if I am not at home for the delivery?
No problem! Aramax will leave your parcel in a safe place if available and photograph this. Alternatively they will take it to a local pick up point and notify you by email of this. AusPost parcels require a signature, but you can request for your parcel to be left in a safe place via the MyPost app. Otherwise it will be taken to your local post office. Be sure to check the tracking emails to get these important updates.
What happens if my parcel gets returned to sender?
If your parcel cannot be delivered to your address, it will be sent to the nearest Post Office or pick up point for collection. Please keep an eye on the tracking link, as there is only a small window before this parcel will be returned to us, usually about 7-10 days. If this happens, just send us a mail via [email protected] and we can organise to reship this. We do need to share the costs here (we are charged for the return shipping too, as well as inbounding the items at our warehouse, then re-packing and shipping a new order!), and ask for a $15 AUD contribution for the resend. If you do not wish your order to be resent, we can issue a refund minus $15 to cover part of the packing and shipping fees we have encountered.
Returns
Please note we cannot accept returns, as Nimbus is a food product that cannot be repackaged or resold. However, if your order was damaged or faulty, please email us so we can help resolve the issue.
