We’re here to help

Yes! We are Australian owned and operated and we make all our milks locally too.

We’re proud to source our core ingredient – oats – fresh from local Australian farmers. Where we can, we’re also trying to source the rest of our ingredients locally. Our milks are then manufactured and packed in Sydney.

Our oat milk is 100% natural, and made from entirely plant-derived ingredients. Our oat mocha contains Dutch cocoa – a processed but naturally-derived product – so can’t be officially labelled 100% natural. It’s pretty close though!

We recommend making your Nimbus milk in advance and using our Nimbus scoop and bottle to make consistent-tasting delicious oat milk as simply as possible.

Use one level scoop per 250ml serve, fill the bottle to the corresponding cloud mark for the number of serves you wish to prepare, pop the lid on and have fun shaking until it is completely dissolved. If any undissolved powder is left at the bottom of the bottle, this will dissipate over time as the powder continues to absorb water for the next few hours, so just give the bottle another shake later and it will be completely smooth. Your milk may separate between uses (this happens inside a carton too!), so just give it a quick shake before pouring.

You can also make the milk in any container with a lid, such as an empty jar. Just add 3 x 15ml tbsp powder to 225ml water, shake and voila - you'll have a 250ml serving of oat milk! You can also stir the powder into water, but it takes a bit more effort to get it perfectly smooth!

Our Nimbus scoop is the perfect accessory to measure the right amount of powder consistently. Use one level scoop per 250ml serve, or 4 scoops per litre.

If you don’t have the scoop, no problem! Use 3 level 15ml tablespoons per serve instead.

Yes! Pour the made-up milk straight into your favourite coffee or tea, or warm it, froth it, and then add. Try our oat mocha for a quick coffee hit on the go.

It is perfect for chai, tumeric or matcha lattes as well!

Although our oat milk is great in hot drinks at home, it is not a professional barista product. But rest assured, we are working on it…

To keep your milk smooth, we recommend shaking it up in your Nimbus bottle, an empty jar, or any other enclosed container. If you prefer stirring, make sure there’s enough room for a vigorous stir.

The granules will continue to absorb water for a few hours, so don't worry about any undissolved powder as it will slowly dissipate into a perfectly smooth liquid. We find that for best results (and full flavour!), it's best to make it a bit in advance of use.

Natural separation may occur between uses (this happens in cartons too, you just can’t see it!) but a quick shake will fix this.

Use the water you enjoy drinking normally – it’s really down to personal preference. If you prefer your milk cool, use cold or iced water (we love iced water!). If you’re making a coffee or using your Nimbus mocha powder, we recommend using hot (but not boiling) water, pouring it onto the powder in a heat proof mug or container, and stirring to dissolve.

Unfortunately not. Oats cannot be labelled gluten free in Australia as they may come into contact with wheat, rye or barley in the production process.

Yes! All of our oat milk powders are GMO free.

Xanthan gum is an all-natural corn-based fibre that helps to create a slightly creamier texture to our milks. While it sounds technical, the name comes from the bacteria (Xanthomonas campestris) used in fermenting the corn, creating a gooey and soluble fibre. It may also act as a prebiotic and encourage the growth of healthy bacteria in the gut. Studies have even shown that in large amounts it can slow down digestion and reduce blood sugar levels. We however only use the tiniest amount! It’s also entirely dairy-free & gluten-free.

If Nimbus powder is stored in a cool, dark place, like your pantry, it will last at least up until the best before date. The best before date will vary depending on when the batch was made, but should be more than one year away. Once opened, keep it sealed and moisture-free between uses, and it will last up to a minimum of 4 months. We are currently testing if it will last beyond the 4 months until its eventual best before date, so watch this space!

Once shaken with water, store in the fridge and consume within 5 days. As natural separation may occur, give it a quick shake before your next drink. Make up only as much as you need to keep your milk lasting longer – it only takes a moment to shake up a new batch!

Whilst it seems counter-intuitive to reducing waste, we think producing a high quality, long-life bottle is a good decision.

Not only is it producing less waste than single-use cartons in the long run, but our bottle is much more sustainable than the alternatives. The Nimbus bottle is made from Tritan Renew – a tough, BPA & BPS-free, food-safe material made from 50% recycled plastic, saving the equivalent of 5 single-use bottles from landfill. If you’re after a bottle to house your milks, then ours is in it for the long run!

Our reusable bottle is also very light and therefore easy to shake (glass was just too heavy for this!), fits perfectly inside the door of your refrigerator, and is dishwasher safe!

Whilst our oat milks contain nutrient-rich ingredients and added calcium, oat milk is not naturally high in protein. If your child relies on dairy as an important source of protein, Nimbus should not be seen as a complete milk replacement. We do have plans to create a protein-rich plant milk for you soon though, so keep your eyes out!

Currently, our pouch is made from 40% post-industrial recycled PE (polyethylene). All of our boxes are made from 100% recycled cardboard. Our Reusable Bottles are made from 50% recycled Tritan — a BPA & BPS-free plastic. Our Scoops are made from 100% post-consumer recycled plastic (in the form of rescued and un-used plastic cutlery). While this is our current packaging makeup, we’re always on the hunt for better and more sustainable ways to house our products.

We’re proud to say our products require 90% less packaging than traditional milk cartons. In fact, 1 litre of regular oat milk requires 30g of packaging, whereas the amount of powder needed to make 1 litre of Nimbus requires 3g of packaging!

By taking less virgin resources out of the earth, using more recycled materials and offering a recycling solution, we hope to be a part of the move towards a more circular economy.

We thought long and hard about this and although it is an exciting future proposition, current systems to compost this type of packaging are few and far between. While it’s great to compost at home, this is not an option for everyone – our worms certainly don’t like bioplastics! To add to this, many councils don’t collect FOGO waste (food organics and garden organics). If compostable plastic does end up in landfill like other waste, it generates methane, a greenhouse gas far worse for the environment than carbon dioxide. Compostable plastics also don’t offer the same protection that recycled plastics do, leading to milk with a shorter shelf life and a potentially greater food waste problem.

Yes! Our packaging is made of recycled mono materials that are designed to be recycled again. As recycling systems are ever growing and changing, we decided to put all the information you need here instead of printing it on the packaging. You can find a short guide for our products here:

• Pouch/sachets – Recyclable via local soft plastic schemes e.g. RecycleSmart or Curby, or return to us!
• Traveller Pack boxes – Curb-side recyclable.
• Cardboard Mailers – Curb-side recyclable.

Click here to see if you are fortunate enough to live in an area with a RecycleSmart pick up for soft plastics. If not, we have partnered with RecycleSmart to recycle your Nimbus pouches and sachets for you - woohoo! Just follow these simple steps:

1. Collect 6 pouches and/or lots of sachets, then flatten them completely.
2. Put them in a paper envelope with maximum dimensions 36x26cm and 2cm thick.
3. Affix 2x $1.5 stamps (we will send you a $3 store credit to cover this!).
4. Write the name and email you use for Nimbus orders on the envelope, so we know where to send the store credit.
5. Address to: NIMBUS RECYCLING, 64 Argyle Place, Millers Point NSW 2000
6. Pop in a post box and celebrate zero waste (notes welcome)!

PLEASE NOTE: The envelope cannot be thicker than 2cm or heavier than 125g, otherwise it becomes a parcel and costs more and we can only reimburse $3. We worked this out to be about 6 pouches completely flattened and spread out in the envelope. That's 30 litres of oat milk packaging in one envelope!

Our partners at RecycleSmart collect and consolidate your soft plastics before sending them to APR Plastics. Here they will be processed, shredded, and converted into feedstock oil. This oil is then turned into resin which enables it to become flexible food packaging again.

If you'd like more details, there is a great video of the full process here.

What we absolutely love about this solution is that it is completely circular - the plastics can be recycled into food-grade packaging, and no more precious resources need to be taken from our planet. A big thank you to the innovators at RecycleSmart and APR for making this possible - you are amazing!

All our orders are shipped in 100% recycled cardboard boxes. These can then be recycled (again!) via your curb-side recycling.

We avoid adding promotional material or information cards into our shipments. Whilst these may be nice, they are usually thrown straight in the bin!

We think our loyal Nimbus drinkers deserve to benefit from the best discounts! That's why we have introduced a tiered subscription discount:

1st subscription order = 10% off RRP

2nd subscription order = 15% off RRP

3rd subscription order + = 20% off RRP & VIP Status for the life of the subscription

These discount tiers will be applied automatically, and you can check your loyalty discount in your account.

If you cancel your subscription the VIP status gets cancelled too, so do consider pausing instead of cancelling if you already have enough oat milk or are off on holidays!

Each new subscription starts at the first tier of 10% discount, so it is possible you could have various subscriptions at different tiers of discount.

Yes! You can add one-time products (excluding starter kits and bulk packs) to any subscription delivery.

To do this, head to the Nimbus website and click on ‘Account’ at the top right. From there, follow the prompts to log in to your account. Once you’re logged in and on your Dashboard, you should see your Active subscriptions. Click manage. Scroll down and you should see all the products you can add to your order. Click "add" and these will be added to your order and billed when your next subscription is due to be billed.

You will see that these one-time products are discounted at the same level of loyalty discount as your subscription - woohoo!

To manage your subscription head to the Nimbus website and click on ‘Account’ at the top right. From there, follow the prompts to log in to your account. Once you’re logged in and on your Dashboard, you should see your Active subscriptions. Click manage. Here you can see your next delivery, update their frequency, see what items are included in it, and options to pause or cancel your subscription.

Yes! We'll email you three days before each shipment. If you still have enough oat milk, you are on holiday or anything else, you can pause your delivery for a month. Don't worry, we'll only bill you when your order ships.

Please mark Nimbus emails as safe so that these reminders don't end up in your spam folder :)

Of course! Pausing your subscription lets you keep your details and loyalty discount intact without being billed.

To pause your subscription for one month, head to the Nimbus website and click on ‘Account’ at the top right. From there, follow the prompts to log in to your account. Once you’re logged in and on your Dashboard, you should see your Active subscriptions. Click manage. At the bottom hit pause, and follow the prompts to pause your subscription.

If you need to pause your subscription for a longer period, just contact us at [email protected] for help.

We’re sorry to see you go!

By cancelling your subscription you will lose your loyalty discount, so do consider pausing instead to keep your discount intact.

To cancel your subscription, head to the Nimbus website and click on ‘Account’ at the top right. From there, follow the prompts to log in to your account. Once you’re logged in and on your Dashboard, you should see your Active subscriptions. Click manage. At the bottom hit Cancel Subscription and follow the prompts.

If there’s anything we can do to address any of your concerns or improve your subscription experience, please reach out to us at [email protected]

We deliver using standard AusPost delivery, to reduce the emissions created by more transport intensive courier routes. Orders are usually shipped from Sydney on the same or next business day, and usually take between 1-8 business days to reach their destination.

Orders shipped to Christmas Island, Cocos Islands, and Norfolk Island are automatically shipped by Express post, but unfortunately we cannot guarantee AusPost's fulfilment of this request, nor the arrival times to these areas.

All orders require a signature on delivery. If you'd like to give permission to leave your order in a safe place, this can be done for all future deliveries (or individual parcels) via your Australia Post MyPost account. Just make sure you use the same email for your Nimbus deliveries and your MyPost account for this to work!

To metro areas, shipping is only $5 per order, free for orders over $50 (including subscription orders). Shipping to regional and remote areas will be calculated at checkout, and also includes a discount for orders over $50.

We encourage large orders, less frequently to lower emissions!

We ship Australia wide from Sydney, and have tried to keep our metro shipping area as broad as possible.

Our metro shipping area covers: NSW, VIC (except country areas), QLD (except country areas), Adelaide, Perth, Hobart.

Shipping costs for all other areas are calculated at checkout based on your postcode, and also include a discounted rate for orders over $50.

We currently only ship to Australian addresses. We hope to ship internationally in the future, so do get in touch if you're keen to hear more about this!

Unfortunately we cannot accept any returns, as NIMBUS is a food product that cannot be repackaged or resold. However, if your order was damaged or did not meet your expectations, please email us so we can help resolve the issue as soon as possible.